Refund policy
At OMA Collective, each piece is thoughtfully selected in limited quantities. Because many of our items are curated, limited-run, or one-of-a-kind, we currently offer returns for store credit only on eligible items.
Returns
We accept eligible returns for store credit within 7 days of delivery.
To be eligible for a return, your item must be:
- Unworn, unused, and unwashed
- Free of stains, deodorant marks, makeup, perfume, odors, or damage
- In its original condition
- Returned with all original tags attached
- Returned with the return/security tag still attached
Items cannot be returned if the return/security tag has been removed.
Store Credit
Approved returns will be issued as store credit only once the item has been received and inspected.
Original shipping fees are non-refundable.
Exchanges
Exchanges may be accepted if the requested size or item is available. Because many OMA pieces are limited in quantity, we cannot guarantee exchanges.
If the item you want is unavailable, approved returns will be issued as store credit.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Sale or discounted items
- Items marked “Final Sale”
- Gift cards
- Worn, washed, altered, or damaged items
- Items without original tags attached
- Items with the return/security tag removed
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery at hello@oma-collective.com with your order number and photos of the issue.
If the item is confirmed to be damaged, defective, or incorrect, we will make it right through a replacement, store credit, or refund to the original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service. OMA Collective is not responsible for returns lost in transit.
How to Start a Return
To start a return, email hello@oma-collective.com within 7 days of delivery with:
- Your order number
- The item you would like to return
- The reason for return
Please do not send items back without contacting us first. Returns sent without approval may not be accepted.
Refunds
We do not offer refunds to the original payment method unless an item is damaged, defective, or incorrect.
Eligible returns are issued as store credit only.