Refund policy
At OMA Collective, each piece is thoughtfully selected in limited quantities. Because many of our items are curated, limited-run, or one-of-a-kind, exchanges are subject to availability. Eligible items may be returned for a refund to the original payment method, store credit, or an exchange in accordance with the policy below.
Returns
We accept eligible return requests within 14 days of delivery.
To be eligible for a return, your item must be:
- Unworn, unused, unwashed, and unaltered
- Free of stains, deodorant marks, makeup, perfume, odors, or damage
- In its original condition
- Returned with all original tags attached
- Returned with the return/security tag still attached
Items cannot be returned if the return/security tag has been removed.
Returns must be approved before being sent back. Once a return is approved, the package must be handed to the carrier within 7 days of receiving the return label or return instructions. Returns sent without approval may not be accepted.
Refunds
Eligible returns may be refunded to the original payment method.
For returns within the United States, an $8.95 return shipping fee will be deducted from refunds issued to the original payment method. This fee is charged once per return, not per item.
Refunds are issued after the returned item has been received and inspected. Original shipping charges are nonrefundable. Please allow additional time for your bank or card provider to process the refund.
Store Credit
Approved returns will be issued as store credit only once the item has been received and inspected.
Original shipping fees are non-refundable.
Exchanges
Exchanges may be accepted if the requested size or item is available. Because many ÓMÁ pieces are limited in quantity, we cannot guarantee exchanges.
For eligible exchanges within the United States, return shipping is complimentary. If the requested item is unavailable, you may choose store credit or a refund to the original payment method. The $8.95 return shipping fee applies to refunds issued to the original payment method.
To request an exchange, email hello@oma-collective.com before returning your item.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Sale or discounted items
- Items marked “Final Sale”
- Gift cards
- Worn, washed, altered, or damaged items
- Items without original tags attached
- Items with the return/security tag removed
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery at hello@oma-collective.com with your order number and photos of the issue.
If the item is confirmed to be damaged, defective, or incorrect, ÓMÁ Collective will cover the associated return and replacement shipping costs. We will make it right through a replacement, store credit, or refund to the original payment method.
Canadian Returns
Customers returning orders from Canada are responsible for purchasing and paying for tracked return shipping. Original shipping charges, customs duties, taxes, and related fees are nonrefundable.
Please email hello@oma-collective.com before sending a Canadian return or exchange. ÓMÁ Collective is not responsible for returns lost in transit.
How to Start a Return
To submit a return request, sign in to your customer account and select the eligible item you would like to return.
For exchanges, Canadian returns, or assistance with a damaged, defective, or incorrect item, email hello@oma-collective.com with:
• Your order number
• The item you would like to return or exchange
• The reason for the return or exchange
Please do not send items back without approval. Returns sent without approval may not be accepted.
Cancellations
Cancellation requests may be submitted within one hour of placing an order. After this window, we cannot guarantee that a cancellation can be accommodated because the order may already be processing.
Once an order has shipped, it cannot be cancelled and must be returned in accordance with this return policy.